Terms of Service
Overview
This website is operated by Elara & Grace, a trade name of Mulder Holding LLC. Throughout the site, "we", "us" and "our" refer to Elara & Grace. By visiting our website and/or purchasing from us, you agree to these Terms of Service and to the policies referred to below. If you do not agree, please do not use the website.
These Terms apply together with our other policies:
Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products.
1. Use of the online store
By using this website you confirm that you are at least the age of majority in your country, state or province of residence, or that you have the consent of a parent or guardian. You may not use our products or website for any illegal or unauthorised purpose, or transmit any viruses or harmful code. A breach of these Terms may result in immediate termination of your access.
2. General conditions
We may refuse service to anyone for any lawful reason. Payment card information is always encrypted during transfer. You may not copy, resell or exploit any part of the website without our written permission.
3. Accuracy of information
We do our best to keep all information on this website accurate and up to date. Content is provided for general information, and we may change it at any time. Product colours may vary slightly depending on your screen settings.
4. Prices and changes to the service
Prices are shown at checkout and may change without notice. A price change never affects an order that has already been confirmed. We may modify or discontinue products or parts of the website at any time.
5. Products and orders
Some products are available in limited quantities. We may limit or cancel quantities per person, household or order, and may refuse orders that appear to be placed by resellers. If we change or cancel your order, we will notify you by email and refund any amount paid in full. Returns and exchanges are handled under our Return & Refund Policy.
6. Billing and account information
You agree to provide current, complete and accurate purchase and account information, and to update it when needed so we can complete your order and contact you. Accepted payment methods are listed in our Payment Policy.
7. Shipping
Orders are processed within 1-2 business days (Monday to Friday) and delivered within 3-10 working days (Monday to Friday). Full details are in our Shipping Policy.
8. Third-party tools and links
Our website may include tools or links provided by third parties. We do not control these and are not responsible for their content, products or practices. Please review their terms before using them.
9. Comments, reviews and submissions
If you send us reviews, ideas or other content, you agree that we may use, edit and publish it without compensation. Your submissions must not be unlawful, offensive, misleading or infringe anyone's rights. We may remove content at our discretion.
10. Personal information
The personal information you submit through our store is handled according to our Privacy Policy.
11. Errors and omissions
Occasionally the website may contain errors in product descriptions, pricing, promotions, shipping times or availability. We may correct such errors and update information, or cancel affected orders with a full refund, even after an order has been placed.
12. Prohibited uses
You may not use the website to break any law, infringe intellectual property rights, harass others, submit false information, upload malicious code, collect other people's personal data, send spam, scrape the site, or bypass its security features.
13. Disclaimer and limitation of liability
We do not guarantee that the website will always be uninterrupted or error-free. To the extent permitted by law, Elara & Grace and Mulder Holding LLC are not liable for indirect or consequential damages arising from use of the website or products. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
14. Indemnification
You agree to indemnify and hold harmless Elara & Grace, Mulder Holding LLC and its staff against third-party claims arising from your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions stay in full effect.
16. Termination
These Terms apply until terminated by you or us. You may stop using the website at any time. We may terminate your access if you breach these Terms. Obligations incurred before termination remain in effect.
17. Entire agreement
These Terms and the policies linked above form the entire agreement between you and us regarding the use of this website and replace any earlier versions.
18. Governing law
These Terms are governed by the laws of the State of Delaware, United States. If you are a consumer, this does not deprive you of the protection of mandatory consumer laws in your country of residence, and you may bring claims in the courts of that country.
19. Changes to these Terms
We may update these Terms from time to time. The current version is always available on this page. Continued use of the website after changes means you accept the updated Terms.
20. Contact information
Questions about these Terms can be sent to us using the details below.
Email: info@elaraandgrace.com
Phone: +44 1507 435869
Store name: Elara & Grace
Company name: Mulder Holding LLC
Company address: 614 N Dupont Hwy Ste 210, Dover, Delaware, 19901, United States
Warehouse address: 13 Farndon Ave, Marston Green, Birmingham, B37 7XN, United Kingdom
Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm (UK time).