FAQ

Frequently Asked Questions at Elaraandgrace

1. Which Payment Methods can I use?

We offer 9 different payment methods to ensure a premium shopping experience, including major providers like Mastercard, Visa, American Express, PayPal, and Apple Pay, as well as various local payment options.

2. Refunds & Cancellations

• Return Window: You have 30 days from the day you receive your order to request a return. Read our refund policy for more information.

• Eligibility: To be eligible, please ensure the item is in the same condition as when you received it—unworn or unused, and in its original packaging.

• How to Start: If you wish to return your item, please contact us at info@elaraandgrace.com

3. What if my order arrives and it doesn't fit me?

Don't worry, we have you covered! Simply reach out to our dedicated customer service team at info@elaraandgrace.com, and we will provide instructions regarding the return and refund process.

4. How do I wash my product?

To maintain the timeless quality of our garments, we advise using a washing machine with a lower temperature setting. This practice safeguards the fabric while also supporting environmental sustainability.

5. I received my item damaged, what now?

While instances of damaged items are extremely rare due to the rigorous quality control conducted by our trained warehouse staff, we are here to help if an issue arises.

• Timeline: If your item arrives damaged or defective, please contact us within 48 hours.

• Resolution: We will arrange a replacement at no cost by resending the item to your address.

• Requirement: Please provide a photo of the damage when contacting our customer service team at info@elaraandgrace.com.

Contact Information

E-Mail: info@elaraandgrace.com

Phone: +44 1507 435869

Store Name: Elaraandgrace

Business Name: Mulder Holding LLC

Business Address: State of Delaware 614 N Dupont HWY Ste: 210, Kent County, Dover, Delaware, 19901, United States