Payment Policy
This Payment Policy explains how Elara & Grace processes payments for orders placed on our website. By placing an order, you agree to our Terms of Service.
Accepted payment methods
You can pay for your order with the following payment methods, as shown at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
Secure payments
All payments are processed through secure, encrypted (SSL) connections by our payment providers. We never see or store your full card details.
When you are charged
Your payment is charged when you place your order. You will receive an order confirmation by email once your payment has been successfully processed.
Prices and currency
All prices are shown in the currency displayed on our website and at checkout, including applicable taxes unless stated otherwise. Your bank may charge a currency conversion fee if you pay in a different currency than your account.
Declined or failed payments
If your payment is declined, your order will not be processed. Please check your payment details or try another payment method. If the problem continues, contact your bank or our customer service.
Fraud prevention
To protect our customers, orders may be checked for fraud. We may cancel an order and refund the full amount if a payment appears suspicious.
Refunds
Refunds are always issued to the original payment method. More information can be found in our Return & Refund Policy.
Contact information
For any questions about payments, contact us:
Email: info@elaraandgrace.com
Phone: +44 1507 435869
Store name: Elara & Grace
Company name: Mulder Holding LLC
Company address: 614 N Dupont Hwy Ste 210, Dover, Delaware, 19901, United States
Warehouse address: 13 Farndon Ave, Marston Green, Birmingham, B37 7XN, United Kingdom
Customer service hours: Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm (UK time).